A Best Buy Mobile customer (we’ll call her Mary) had quite an unfortunate run-in a little while ago with a manager (who we’ll call Sharon) in need of an attitude adjustment. She writes:

I bought an iphone 3g and purchased geek squad insurance, 7 days after having the phone I dropped it and stepped on it which smashed the screen. I was told prior to getting the insurance they DO NOT give out refurbs … I brought my phone in and had to deal with the worst manager I’ve ever come across. She (Sharon) told me they only give refurbs and she was doing me a favor by accepting the phone because that damage wasn’t covered … I told her that’s not what the salesman said before I bought it, she dismissed it and when I asked why they couldn’t replace it with a new phone she (Sharon) said ‘because thats not what we do’, read more »