There have been many stories of the past in which a customer buys a high dollar item from Best Buy and receives a completely different item in the actual box for the product. Mrs. Chan writes in and tells us her story:

I bought Sony HDR-CX500V Camcorder at (redacted) Best buy. On the way back home when my husband was driving the car I had opened the box in the car and it has whole different (old)Camcorder in it. When we observe closely we found that first sony seal was taken out and re-sealed with the same and current Camcorder has HDR-CX500V’s quick menu tag. Battery was different and unpacked power cards are different. We went back immediately to the store try to return it, the store manager said they canot take this since it is a different product . When I requested to verify the current Camcorder’s purchase history based on the SKU said they don’t sell the product .

Every product that is returned to Best Buy should be thoroughly checked before it is allowed to be returned. I’m sure this is in some policy pf theirs somewhere. Once the wrong product is allowed to be returned and then placed back on the shelf, a very sticky situation is created at the customer’s expense. In most cases, there’s just no way to tell whether the customer is telling the truth or not. But, nevertheless, it’s still Best Buy’s fault for not thoroughly checking returned products.