“Gary” bought a Nintendo Wii along with an extended warranty from Best Buy in December of last year from his local Best Buy. Three months later (to the devastation of his kids, for whom the console was purchased in the first place) it won’t power on and won’t work.

This is not Best Buy’s fault, no defective product is, but it’s how the situation is handled that is their fault. read more »

CG wrote in and told us this unfortunate, emotional story with a happy ending for her, but another unhappy customer for Best Buy nonetheless:

A few weeks ago I was sitting on the sofa with my baby and accidentally knocked my laptop off of the sofa onto the floor.

The screen cracked.

Great… Just what I needed. read more »

A Best Buy Mobile customer (we’ll call her Mary) had quite an unfortunate run-in a little while ago with a manager (who we’ll call Sharon) in need of an attitude adjustment. She writes:

I bought an iphone 3g and purchased geek squad insurance, 7 days after having the phone I dropped it and stepped on it which smashed the screen. I was told prior to getting the insurance they DO NOT give out refurbs … I brought my phone in and had to deal with the worst manager I’ve ever come across. She (Sharon) told me they only give refurbs and she was doing me a favor by accepting the phone because that damage wasn’t covered … I told her that’s not what the salesman said before I bought it, she dismissed it and when I asked why they couldn’t replace it with a new phone she (Sharon) said ‘because thats not what we do’, read more »