We start out our full first week with a sad tale of Best Buy’s abuse of their restocking fee policy.

“Randall” (user name Kanzo) tells it well on his post on My3cents.com (a great consumer review site).

Problem #1: read more »

CG wrote in and told us this unfortunate, emotional story with a happy ending for her, but another unhappy customer for Best Buy nonetheless:

A few weeks ago I was sitting on the sofa with my baby and accidentally knocked my laptop off of the sofa onto the floor.

The screen cracked.

Great… Just what I needed. read more »