This has made it’s rounds on the internet already, but if it deals with head-scratching Best Buy behavior, it ends up here. That’s how we roll.

The 1st Amendment protects our right to freedom of speech and self-expression, but Best Buy doesn’t like that very much, at least when it comes to their employees and some of their customers too.

Everyone has opinions and an employee decides to share his on the EVO vs. iPhone debate in the form of a hilarious YouTube video (you’ve probably seen it by now, but if not you can check it out here –NSFW–)

Nowhere in the video does it mention that the creator of this video works for or is in affiliation with Best Buy in any way, but someone at Best Buy figured it out and got scared. They’re a little afraid of the powers-that-be in the world of mobile phones.

Granted the “forbidden fruit company” is a little bit touchy when it comes to the quality of their products and defending them tooth-and-nail, so the paranoia might have a little merit, but only after Best Buy opened its big mouth and let the secret out. Otherwise, more that likely, no one would have found out and we could all just keep on laughing.

Employees, and Best Buy guests, behave yourselves. If there’s a camera around though, someone record it for me, ok? Thanks.

–Update– 7/7/10   Best Buy did the right thing and protected free speech and spared the guy’s job. This is one time I’ll pat Best Buy on the back and say “You did the right thing”. A happy ending… for once.

Whenever I run across a great Best Buy story somewhere else on the web, I make sure to recount it here for you. I feel the best way to do that is to give ‘em a link. Check out Owen Greaves’ story of terrible customer service at Best Buy Canada: http://is.gd/dcLKv

Awesome article on Chris Pirillo’s website about Geek Squad, check it out at http://is.gd/d2VIP

There have been many stories of the past in which a customer buys a high dollar item from Best Buy and receives a completely different item in the actual box for the product. Mrs. Chan writes in and tells us her story:

I bought Sony HDR-CX500V Camcorder at (redacted) Best buy. On the way back home when my husband was driving the car I had opened the box in the car and it has whole different (old)Camcorder in it. When we observe closely we found that first sony seal was taken out and re-sealed with the same and current Camcorder has HDR-CX500V’s quick menu tag. Battery was different and unpacked power cards are different. We went back immediately to the store try to return it, the store manager said they canot take this since it is a different product . When I requested to verify the current Camcorder’s purchase history based on the SKU said they don’t sell the product .

Every product that is returned to Best Buy should be thoroughly checked before it is allowed to be returned. I’m sure this is in some policy pf theirs somewhere. Once the wrong product is allowed to be returned and then placed back on the shelf, a very sticky situation is created at the customer’s expense. In most cases, there’s just no way to tell whether the customer is telling the truth or not. But, nevertheless, it’s still Best Buy’s fault for not thoroughly checking returned products.

This is amusing, courtesy of dragos240 on the Ubuntu Forums: ( http://is.gd/aO7Kp )

“So I went to best buy to get a USB keyboard and Monitor, and then I heard a woman say that “Oh this computer runs Linux, it’s a totally different operating system.” So I assumed that some of the laptops had Linux pre-installed. I asked her later where the laptop was (because I’ve never seen a preloaded Linux laptop before). She guided me to a computer running Windows 7, and she said that when you opened up this (chrome), that it was Linux. It seems that she thinks that a browser is the same as an operating system, another Best Buy fault it seems. Ah well, doesn’t really matter.”

Always looking for more stories of your terrible Best Buy experiences. Please at-reply us or visit our website and share your story

Want a few hours of horrifying (and often despicable) reading material?

Go to http://forums.bestbuy.com/ and type “terrible” in the search box.

I’ve picked a few of my favorites and am in the process of contacting them for exclusive posts on this blog. Mostly I’m curious to see if their issues were resolved and give them an avenue to tell the world about what happens to the ones that fall between the cracks.

Stay tuned.

My Best Buy Folds Receipts Lengthwise, Asks Me To Keep It In My Hand So Doorman Can Check It – The Consumerist: http://bit.ly/buvZTg via @ad

They invade Best Buy, and there are many laughs to be had:

Click the post title to watch the video.

Calling the police? Come on. Lame. No sense of humor.

Not every story of Best Buy shopping has a happy ending. Let us know some of yours. We might post them on our site http://www.diebestbuy.com